Refund policy

Effective Date: 07/07/2026

At Kingswell Leather, we want you to be satisfied with your purchase. If you are not completely happy, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

Be unused, unworn, and in their original condition.
Have all original tags and packaging attached.
Not show signs of wear, damage, or alteration.

Items returned that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they are faulty or not as described:

Custom-made or personalised products.
Gift cards.
Items marked as final sale.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or the item is faulty.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos. We will work with you to provide a replacement, repair, or refund, as appropriate under applicable consumer law.